Phone operators will require users to download an app, where they must send a selfie, as well as data that is currently being requested, such as ID, CPF and proof of residence. The practice will be adopted during the qualification of new prepaid lines and aims to eliminate fraud in the registration of this type of service. It is expected that the procedure will take effect from the second half of 2020.
This week, even, begins the national phase of the re-registration of prepaid customers who have problems with registration, and runs until November 16. But for now, selfie will not be required.
The telecom operators began this week the national phase of the re-registration of prepaid mobile customers who have registration problems. But this process will not end there.
Telephones plan to require consumers who need to activate new prepaid lines to download an app to send them master information. This approach is expected to take effect from the second half of 2020.
Attention to the data! Pre-line re-registration starts today nationwide
Having a number to talk to people – or sending that zap – is pretty easy in Brazil: just buy a chip at a newsstand, provide a social security number, and that’s it. Line enabled.
However, Anatel does not like the current method of registration, which is why since the first semester it has been asking operators to contact customers who do not have, for example, a full name linked to the line, as well as an address with a zip code.
It turns out that as of today (2) this request will have national coverage, and with this Vivo, Tim, Claro, Hi, Sercomtel and Algar Telecom will have to demand all this information from their base.
Those with incomplete registration will receive an SMS requesting that a contact be made with the call center of the respective operator. The procedure is quite simple and should not take too much time from users. You will need to enter your home address and any other data not yet included in the company database.
Now the idea is to eliminate fraud and scams through an app that is being developed by the same company that already takes care of portability between mobile and fixed lines, ABR Telecom. All users who need to activate a new prepaid line will have to download the app and use it to send a selfie taken from it, as well as the other documents that will be scanned. The app will be unique and used by all carriers, but each will have its own database, which will not be shared.
According to the National Telecommunications Agency (Anatel), approximately 1.2 million Brazilian prepaid lines have inconsistent registration data.
The app starts will start testing early next year.
“The user will have to download an app in the future when he wants to enable his chip,” said Sérgio Kern, director of regulatory affairs at Telebrasil.
Thee mobile program will be one for all carriers. This means that, whether they are consumers of Claro, TIM, Hi or Vivo, everyone will have to install the same app. The databases, however, will not be shared between companies.
Early next year there will be a test of the new system.
Although the app is already being designed, some details will not be closed until the end of November.
Companies are studying, for example, whether they will require downloading the app for new postpaid customers as well. The service will probably be developed, says Kern, by ABR Telecom, the same company that already does, among other services, the portability of mobile numbers from one company to another and the registration of terminals that should be blocked.
The app is the icing on the phone strategy to combat prepaid payroll fraud. This initiative began with the re-registration, which runs until November 16.
Kern says operators have had registration problems since prepaid phones arrived in the country, with a model that copied what existed in Italy.
